KICKRESTART – Shipping & Delivery Policy

Last updated: 17 October 2026

KICKRESTART provides mail-in sneaker cleaning and restoration services. Customers send their own sneakers to us for treatment, after which the completed pair is returned to them.

1. Sending Your Sneakers to Us

After placing your order and completing payment, you will receive instructions explaining how to send your sneakers to KICKRESTART.

An inbound postage fee will be charged at checkout where applicable. This fee covers the agreed cost of arranging delivery of your sneakers to us.

Please wait for our sending instructions before dispatching your parcel. Sending your sneakers without the correct instructions may delay processing.

2. Packaging Your Parcel

Customers are responsible for securely packaging their sneakers before dispatch.

Please ensure that:

• Both sneakers are included.

• Any agreed accessories or items are included.

• The parcel is securely sealed and suitable for transit.

• The parcel is labelled correctly using the instructions provided.

We recommend keeping your proof of postage and tracking details until we confirm receipt.

3. Delivery to KICKRESTART

Delivery times depend on the carrier and service selected. Carrier delivery estimates are not guaranteed unless expressly stated.

We will provide any available tracking details and confirm receipt of your sneakers when possible.

Customers should contact us if their parcel is delayed, lost or appears to have been delivered incorrectly.

4. Restoration Processing

Processing begins once your sneakers have arrived and the relevant order details have been confirmed.

Completion times can vary depending on the service selected, the condition of the sneakers and the current workload. We will communicate any significant delays where reasonably possible.

5. Return Delivery

Return postage is charged separately from the initial order.

Once the cleaning or restoration work is complete, we will contact you with the return delivery charge and instructions for payment.

Your sneakers will be dispatched once the return postage payment has been received and the order is ready for collection by the carrier.

Tracking information will be provided where available.

6. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate contact and delivery information when requested.

If a parcel cannot be delivered because of an incorrect address, failed collection or other customer-related issue, additional postage or redelivery charges may apply where permitted by law.

7. Delays, Loss or Damage in Transit

Delivery is subject to the carrier's terms and conditions. If a parcel is delayed, lost or damaged during transit, please contact us promptly so that the issue can be investigated.

Nothing in this policy excludes or limits any rights or responsibilities that cannot legally be excluded or limited.

8. Contact Us

For shipping questions, tracking enquiries or delivery issues, please contact KICKRESTART using the contact details listed on our website.

KICKRESTART – Refund & Cancellation Policy

Last updated: 17 October 2026

At KICKRESTART, every pair of sneakers is handled with care. Our services involve time, materials and specialist cleaning or restoration techniques. Please read this policy before placing an order.

1. Cancellations

If you wish to cancel your order, please contact us as soon as possible using our website contact details.

If work has not started, we will consider your cancellation in accordance with applicable consumer law.

Once cleaning or restoration work has started, cancellation and refund eligibility may be affected by the work already completed, materials used and applicable legal requirements.

2. Refunds

Payments are not automatically refundable simply because a customer changes their mind after work has been completed.

However, nothing in this policy removes or limits your statutory consumer rights. If a service has not been carried out with reasonable care and skill, or otherwise fails to meet the requirements of applicable consumer law, you may be entitled to a repeat performance, price reduction or another remedy.

Where a refund is legally due, it will be handled in accordance with applicable law.

3. Results and Existing Damage

Sneaker cleaning and restoration results depend on the original materials, condition, previous treatments and type of staining or damage.

We cannot guarantee that every stain, crease, mark, colour issue or sign of wear will be completely removed.

Permanent staining, material deterioration, cracking, previous repairs and other existing damage may limit the results achievable. These limitations do not affect your statutory rights where our service has been performed improperly.

4. Incorrect Service or Order Issues

If you believe you have received the wrong service or there is a problem with the work carried out, please contact us promptly with your order details and clear photographs of the issue.

We will assess the matter fairly and work with you to resolve it in accordance with our legal obligations.

5. Return Postage and Refunds

Any return postage charges will be communicated and agreed with you before payment is requested.

Where a refund is due, any associated delivery charges will be handled in accordance with applicable consumer law.

6. Contact Us

For cancellation requests, concerns or refund enquiries, please contact KICKRESTART through the contact details provided on our website.

We will assess every case fairly and in accordance with applicable UK consumer law.

This service is intended for lightly worn sneakers requiring a standard clean. Results depend on the materials and condition of your pair. Existing damage, permanent staining and colour loss may not be fully removable. Please ensure your sneakers are securely packaged before sending them to KICKRESTART.

Product Information

About Our Services

KICKRESTART provides sneaker cleaning, material care and cosmetic restoration services designed to refresh your favourite pairs and improve their overall appearance.

Each service is tailored to the selected treatment and the condition of your sneakers. Please read the service description carefully before booking to ensure you choose the right option.

Condition & Results

Every pair of sneakers is different. Results depend on the materials, age, previous wear and existing damage. While we aim to achieve the best possible results, we cannot guarantee that every stain, mark, crease or area of discolouration can be removed.

Some wear and imperfections are permanent. We will not carry out treatments that we believe could cause unnecessary damage to your sneakers.

Choosing Your Service

Please select the service that best matches your needs. Standard cleaning does not include repainting, structural repairs or specialist restoration unless explicitly stated in the service description. Extensive restoration work may require a separate quote.

If you're unsure which service is right for your pair, contact KICKRESTART before booking.

Before Sending Your Sneakers

Please ensure your sneakers are securely packaged before dispatch. Remove any personal belongings and che